Refund policy

2. Terms and Conditions

Welcome to Ethical Gems Vault

By accessing our website, you agree to these terms and conditions. If you do not agree, please refrain from using our site.

  • Use of the Website:

    • You may not misuse this website by uploading harmful content or engaging in fraudulent activity.
    • Unauthorized use of our intellectual property is prohibited.

  • Limitation of Liability:
    Ethical Gems Vault is not liable for any damages resulting from improper use of our products or website.

3. Shipping Policy

We offer reliable, complimentary insured shipping to the USA, Canada, and Vietnam.

  • Processing Time:
    Orders are processed within 2-3 business days.

  • Delivery Times:

    • USA & Canada: 5–7 business days.
    • Vietnam: 3–5 business days.

  • Tracking:
    All shipments include tracking numbers for your convenience.

4. Return and Refund Policy

Your satisfaction is our top priority.

  • Eligibility for Returns:

    • Items must be in their original condition and packaging.
    • Returns must be initiated within 30 days of delivery.

  • Refund Process:

    • Refunds are issued to the original payment method within 7 business days after the returned item is inspected.

  • Exclusions:
    Custom orders and items damaged due to customer handling are non-refundable.